Legal & Policies
Social Media Terms
Last updated: 26 June 2026
English is the controlling legal version.
These terms apply when you interact with Potato Mart's official social media channels, including comments, messages, posts, and competition entries.
Scope
These terms cover Potato Mart's official channels on Facebook, YouTube, Threads, Instagram, LINE, WeChat and XiaoHongShu, and any other channel we identify as an official Potato Mart account.
Community guidelines
We want our channels to be a friendly place to talk about food and grocery shopping. Please be respectful of other community members and our staff. We do not allow content that is abusive, discriminatory, sexually explicit, defamatory, unlawful, or that promotes violence or illegal activity.
Your content and licence to us
If you post, comment, or message us content such as photos, reviews, or videos, you grant Potato Mart a non-exclusive, royalty-free licence to repost, share, or feature that content across our channels and marketing, with credit to you where reasonably practicable.
Competitions and promotions
Competitions and promotions run on our social channels may have their own entry requirements and prize conditions, which apply in addition to these terms and are posted with the relevant competition.
Moderation
We may hide, remove, or report content, and restrict or block accounts, that breach these terms or a platform's own rules, at our discretion and without prior notice.
Third-party platform terms also apply
Each social media platform has its own terms of service, privacy practices, and content policies that apply to your use of that platform, in addition to these terms.
Not a customer service channel
Social media messages and comments are not a reliable channel for order changes, refunds, delivery issues, or account support. For account or order matters, please use our Contact page so we can assist you promptly and securely.
Intellectual property
Potato Mart branding, logos, images, and content shared on our social channels remain the property of Potato Mart or our licensors and may not be reused without permission, except as permitted by law.
Contact us
Email info@potatomart.com.au if you have a question about these social media terms.