Frequently asked questions

Sign in, add the products you want to your cart, then open your cart and continue to checkout. At checkout you choose delivery or pick-up, confirm your address and contact details, apply any coupon, voucher, points or gift card, and then choose a payment method and pay.

Yes. Choose a quantity on the product page before you add an item, then change it again in your cart with the minus and plus buttons, or use Remove item to drop the line entirely. The cart stays editable until you continue to checkout, where the item list is shown for review only.

Sign in and open Orders in your account, where every order is listed with its order number, order status, payment status and total. Opening one shows the items, the delivery or pick-up details, any coupon, voucher, points or gift card applied, and an Invoice button once the order is confirmed.

We deliver to Australian addresses, and you can also collect your order yourself from A7/2A Westall Rd, Springvale VIC 3171 (Hallmarc Business Park). To check your own address before you shop, open the expected-delivery button in the site header and enter your suburb and postcode: it shows the next delivery date available for that area, or tells you when there is none.

There is no single flat delivery fee, because delivery is priced per address and per time slot, so the amount is settled at checkout once you have entered your delivery address and chosen a slot. The order total in the checkout review panel is recalculated by the server whenever you change the slot, and once more before the order is placed. Choosing pick-up instead books no delivery slot at all.

Your order arrives in the delivery date and time window you select at checkout, which the delivery service then confirms. Available dates and windows depend on your address, so open the expected-delivery button in the site header for a preview, then pick the exact slot during checkout. Delivery cannot be selected without an available provider time slot; choose Pick-up instead when collection is offered.

Yes. Choose Pick-up as the fulfilment method at checkout, then collect your order from our warehouse at A7/2A Westall Rd, Springvale VIC 3171 (Hallmarc Business Park), with no delivery slot to book. The pick-up location and its details appear on the checkout page as soon as you select that method.

Pick-up is open Mon-Fri 9am-5pm and Sat & Sun 11am-6pm, at A7/2A Westall Rd, Springvale VIC 3171 (Hallmarc Business Park). These are our trading hours, so the same times appear on the Contact page and in the site footer.

Checkout accepts Visa and Mastercard credit and debit cards, Apple Pay, Google Pay, Link, and PayTo. The payment picker lists only the options your device and your order actually support, so an express wallet appears where your browser offers it and PayTo sends you to your Australian bank to approve an agreement.

Payment turns to paid only after your bank or wallet confirms it back to us, which can lag a little behind the screen that says your payment was returned. Reload the order under Orders in your account to pick up the newer status, and if it still shows unpaid after that, contact us at info@potatomart.com.au with your order number.

Yes. If your account holds points, the wallet and savings step at checkout shows your available balance and lets you type how many to redeem, or take the maximum the order allows, before you pay. The discount appears as a points line in the checkout review panel and on the order afterwards.

Yes. Open the order under Orders in your account and use the Invoice button, which appears once the order is confirmed and stays available from then on. It takes you to that invoice under Invoices in your account, where you can view and download it.

A product labelled Out of stock cannot be added to the cart, and stock is checked again at the moment you add an item, so an item can become unavailable between browsing and adding it. Sort the product list by Restocked to see what has come back, or contact us about a particular product.

Choose a delivery slot or a pick-up day that gets the item to you well before the expiry shown on it, because short-dated products carry an expiry label giving either the days remaining or the exact date. Chilled, frozen and short-dated items also need to be collected or received promptly and stored as the product instructs.

Contact us at info@potatomart.com.au with your order number and a clear description of the problem, plus photos of the item and its packaging where you can take them. Your order number is on the order under Orders in your account, and telling us as soon as you notice the issue gives us the most room to put it right.