Privacy
Privacy Policy
Last updated: 26 June 2026
English is the controlling legal version.
This policy is prepared for Australian customers and is informed by the Australian Privacy Principles.
Scope
This policy explains how Potato Mart handles personal information for customers who browse, create an account, place orders, contact support, or interact with our online services.
Information we collect
We may collect account details, contact details, order and invoice records, payment status, delivery or pickup information, support messages, device and website usage data, and preferences you provide.
How we use information
We use personal information to provide accounts, process orders, arrange pickup or delivery, manage invoices, respond to enquiries, improve the website, prevent fraud, meet legal obligations, and send service communications.
Cookies and analytics
We may use cookies, local storage, logs, and analytics tools to keep the website working, remember preferences, understand usage, protect accounts, and improve services.
Payment information
Card payments are handled through secure payment services. Potato Mart does not need to store full card numbers in the storefront.
Disclosure
We may disclose information to service providers such as payment, logistics, technology, analytics, fraud prevention, professional advisers, regulators, and authorities where required or permitted by law.
Overseas recipients
Some technology and payment providers may process information outside Australia. We take reasonable steps to work with providers that protect information appropriately.
Security and retention
We use reasonable technical and organisational safeguards and retain information only as long as needed for business, legal, tax, accounting, dispute, and security purposes.
Access and correction
You may request access to or correction of your personal information. We may need to verify your identity before responding.
Marketing choices
Where lawful, we may send service updates or marketing communications. You can unsubscribe from marketing messages, but important account or order notices may still be sent.
Children
The website is intended for customers who can lawfully place grocery orders. Alcohol must not be purchased by or supplied to anyone under 18.
Complaints
If you have a privacy concern, contact us first so we can investigate. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Contact for privacy requests
Email info@potatomart.com.au or write to A7/2A Westall Rd, Springvale VIC 3171 (Hallmarc Business Park).