Legal & Policies
Membership Rules
Last updated: 26 June 2026
English is the controlling legal version.
These rules govern the Potato Mart membership program, including Star Points and the membership tiers displayed on the website or in the app.
Program overview
The Potato Mart membership program rewards eligible customer activity, such as qualifying purchases, with Star Points and access to membership tiers and benefits as displayed on the website or in the app.
Eligibility and enrolment
Membership is available to customers who hold a Potato Mart account in good standing. Enrolment and continued participation may require a verified account and acceptance of these rules and our Terms and Conditions.
Earning benefits
Points and tier progress are earned on qualifying activity as described on the website or in the app at the time of your order. Earn rates, qualifying spend, and eligible activities may vary and are shown on the website or in the app rather than fixed in these rules.
Redeeming benefits
Points and tier benefits can be redeemed as described on the website or in the app, such as towards eligible orders. Redemption options, availability, and any minimum balances are shown on the website or in the app and may change over time.
Tier status and review
Membership tier status is based on qualifying activity over the period shown on the website or in the app and is reviewed periodically. Your current tier and progress towards the next tier are shown on the Membership page of your account.
Expiry and forfeiture
Points, tier status, and other benefits may expire or be forfeited if your account is inactive, closed, or found to be in breach of these rules, as described on the website or in the app.
Fair use
The program must be used for genuine personal shopping. We may investigate and take action, including adjusting or removing points, where we reasonably suspect abuse, manipulation, or fraudulent activity.
Suspension and termination
We may suspend or terminate your membership, or adjust your points or tier status, if we reasonably believe these rules, our Terms and Conditions, or the law have been breached.
Changes to the program
We may change, suspend, or end the membership program, or these rules, at any time. Where reasonably practicable, we will give notice of material changes through the website or app.
Privacy
Information collected through the membership program is handled in accordance with our Privacy Policy.
Contact us about membership
Email info@potatomart.com.au if you have a question about your membership, points, or tier status.